Booking, Attendance & Payments

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• All classes are pre-booked online, using the Classfit App or www.classfit.com.au

• To book a class, you as the client will need to download the Classfit App to your mobile device or access Classfit via web browser www.classfit.com.au

• To create an account you will need a valid email and mobile phone number, to allow reminders, notifications and confirmations.

• Payment for bookings will be processed at the time of the booking.

• Clients are required to arrive at least 5 mins prior to your booked class to allow participation and completion of the warmup component of the class.

• If a client arrives greater than 5 mins after a class commencement time, it is at the discretion of the instructor if participation in the class is allowed. This is to ensure all clients are sufficiently warmed up, and injuries, medical conditions, if any have been identified and discussed.

• Pilates socks or equivalent are required to be worn for hygiene and safety of yourself and others, while participating in any class at Glow Up Pilates. Socks will be available to purchase at Glow Up Pilates.

                                                                                                                     

 

 

Cancellations & Refunds

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• To cancel a class booking, you as the client must cancel your booking from the Classfit App at least 12 hours prior to the commencement of the class.  To do this you must log into your Classfit App account and choosing ‘cancel’ on the class you wish to cancel.

• Cancellations made with less than 12 hours notice will incur the full cost of the class that has been booked. 

• Cancellations made within the cancellation window will not use a class credit

• In the event of an unforeseen circumstance, which inhibits you from being able to attend lee than the 12 hour cancellation window, we strongly recommend you cancel your class using the Classfit App, to enable another client to reserve the space. If you do believe that your cancellation is a extenuating  circumstance, you as the client must reach out  Glow Up Pilates in writing at hello@glowuppilates.com.au .

• If you do not show up to your booked class, you will incur the full cost of your booked session.

• Refunds will only occur for extenuating circumstances, and at the discretion of Glow Up Pilates following written communication. 

 

 

 

Memberships & Direct Debits

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• All memberships are charged weekly via Credit card

• Membership contracts are for a minimum of 2 months, after this period you can cancel anytime without charge.

• Memberships cancelled less than 2 months will incur a 2 week membership charge, this will be calculated using your current membership cost.

• Memberships will be charged on the same day each week, membership payments will be continuously until cancelled or suspended.

• Bookings on memberships can be made up to a month in advance, if payment for your membership fails on the day payment processing, all bookings made for that week will not be confirmed.

 

• Foundation memberships have access to a 2 week suspension period per calendar year, which will not incur a membership weekly charge.

 

• All other memberships have a 1week suspension period per calendar year, which will not incur a membership weekly charge.

• We do not offer any refunds on memberships.

• Extenuating circumstances will be considered for refund if advised in writing via hello@glowuppilates.com.au

• The Glow Up Pilates Cancellation Policy applies to all memberships unless advised by Glow Up Pilates in writing.

 

                                                                                                                                                                 

 

Personal Agreement & Waiver

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By booking and/or attending a class at Glow Up Pilates (the studio)

 

You acknowledge that:

• you are over 18 years of age

• you understand that the classes are a form of physical activity and that there are inherent risks in undertaking any form of exercise/ physical activity.

• you have disclosed and/or will disclose to the instructor prior to the commencement of class any pre-existing conditions that may place you at higher risk of injury or inhibit your ability to participate in a class, but this is not limited to:

• injuries, pain, or recent surgery

• pregnancy or recent birth (less than 6 months)

• respiratory or heart conditions or high/low blood pressure

• you will notify the instructor and studio if you experience any pain during the class and will immediately stop participating in the class if requested by the instructor to do so.

• based on the information you provide prior to class, the Studio/instructor may decide not to allow you to participate in a class and may require you to provide a medical certificate/clearance affirming that you are able to participate in the class before allowing you to join.

• recommendations, modification and instruction provided by the instructor may not be tailored for your particular skill or ability, and it is your responsibility to assess whether you are able or want to participate in all or part of the class.

• classes may be recorded by the instructor for quality control and promotional purposes. If you do not consent to the instructor using video or still images taken during class for promotional purposes, please notify the instructor and the Studio in writing.

 

To the extent permitted by law, you release and hold the Studio (and where applicable its directors, employees, representatives) harmless from any liability, cost, expense, damages or claims (including claims of negligence) arising from or which may be suffered or incurred in connection with your participation in any classes provided by the Studio-

 

By booking into a class at Glow Up Pilates (the studio) you automatically agree to the General terms and conditions, Cancellation Policy, Privacy Policy and Waiver/Release. Please ensure you read the above carefully and understand fully before signing this agreement.